| Category | Examples | Why we collect it |
|---|---|---|
| Account & contact information | Name, email address, phone number, gender (optional) | Create and secure your account; communicate with you |
| Service address | The address where an in-person session takes place | Enable providers to deliver the booked service |
| Identity verification | A photo of a government-issued ID (e.g., driver license, state ID, or passport) — required to confirm a client's first booking | Verify identity for the safety of clients and providers; fraud prevention |
| Health information | Clinical “SOAP” session notes and any health intake information you or your provider record about a session | Document the care provided and support continuity of your wellness sessions |
| Provider information | Professional licenses/credentials, insurance details, education, and payout details (for providers only) | Verify provider eligibility and enable payouts |
| Communications & content | In-app messages, reviews, and support requests | Coordinate appointments and improve the Service |
| Payment information | Handled by our payment processor (Stripe). We receive booking and transaction records but do not store your full card number. | Process payments for bookings |
We share personal information only as needed to run the Service:
We do not sell or rent your personal information, and we do not share it for cross-context behavioral advertising.
The Service allows providers to record session notes and health intake details related to your wellness sessions. We treat this information as sensitive, restrict access to it, and use it only to document and support the care you receive. These notes reflect a provider's observations during a massage/wellness session and are not a medical diagnosis or treatment plan.
We retain personal information for as long as your account is active or as needed to provide the Service, and thereafter as required to comply with legal, tax, accounting, and regulatory obligations, resolve disputes, and enforce our agreements. Identity-verification and transaction records may be retained for the period required by applicable law.
We use industry-standard safeguards — including encryption in transit, access controls, and restricted database policies — to protect your information. No method of transmission or storage is 100% secure, but we work to protect your data and continually improve our safeguards.
The Service is intended for adults (18+) and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.
The Service is operated in the United States. If you access it from outside the U.S., you understand your information will be processed in the U.S., which may have different data-protection laws than your jurisdiction.
We may update this Policy from time to time. Material changes will be reflected by updating the “Last updated” date above and, where appropriate, by notice within the app.
Questions or requests about this Policy or your data: